Providing Advisory Services is Increasingly Critical for Wealth Management Firms Looking to Seize Growth Opportunities in Asia, Accenture Report Finds

Facing heightened market volatility, firms with robust advisory offerings are better positioned to become investors’ wealth manager of choice; Investors also show strong demand for digital assets and ESG solutions

SINGAPORE; June 6, 2022 – As wealth management firms target growth opportunities in Asia during a more challenging market environment, investors in the region increasingly want more financial advisory services from their primary wealth manager, according to a new report from Accenture (NYSE: ACN).

The Future of Asia Wealth Management” report is based on two surveys — one of approximately 3,200 investors and another of more than 500 financial advisors at wealth management firms in Asia — as well as interviews with senior wealth executives.

The report notes that investors are more interested in receiving advisory services from their wealth firm than a self-directed approach, where they make investment decisions themselves and use wealth firms just to execute their trades (40% vs. 33%). This desire for more financial advice could lead investors to move assets, with firms that have robust advice offerings more likely to become investors’ primary wealth manager and secure more assets under management.

For instance, while most investors in Asia tend to work with multiple wealth firms, an individual’s primary manager holds, on average, twice the amount of assets under management as the next secondary manager (60% versus 29%). Four in 10 investors (41%) who work with multiple wealth firms said they are likely to consolidate their assets with fewer or just a single firm in 2022.

In addition, less than half (46%) of investors are satisfied with their primary wealth manager, even though nine in 10 (91%) said that their investment expectations were met or exceeded last year. With market volatility increasing, the report suggests that delivering investment returns will be more challenging and that offering financial advice and meeting a broader range of investor goals will become important to improve client satisfaction. Investors who are satisfied with their advisory relationship hold, on average, six percentage points more of their assets under management with their primary wealth manager than those who are not satisfied.

“More advanced and accessible advisory services are key to unlocking wealth management growth opportunities in Asia,” said David Wilson, who leads Accenture’s wealth management practice for Growth Markets. “Investors in the region can no longer be categorized primarily as self-directed; they want advice and to validate their decisions with their wealth manager. Delivering a true advisory proposition that is goals-led, holistic, and digital-first but integrated with financial advisors will be crucial for future competitiveness.”

Wealth Management Executives Expect Strong Growth in Asia by 2025
Wealth executives surveyed for the report have bold growth ambitions and expect their firms’ assets under management in Asia to nearly double and their revenues to grow 60% by 2025. The potential to capture additional assets is significant, as investors in Asia hold, on average, nearly one-third (32%) of their wealth in retail deposit accounts and physical cash.

The report revealed several key findings that could help firms reach their growth goals in the region:\

“Investors are looking for new products and advisory services as they grapple with market volatility, longer life expectancies and the plethora of investment information available online,” said Nicole Bodack, Accenture’s Capital Markets industry group lead for Growth Markets. “To reimagine the client experience and differentiate themselves in key areas, including digital assets and ESG, wealth managers will need to find a balance in their advisory offerings between effective human relationship-management and smart, automated systems that can generate insights for clients and financial advisors.”

For more information on the report, visit:

For the report, Accenture conducted two surveys — one of approximately 3,200 investors and another of more than 550 financial advisors at private banks, captive wealth firms, retail banks and independent wealth firms in Asia — and interviewed 21 C-level executives at wealth firms and private banks operating across the region. The surveys were conducted in December 2021 and January 2022, and the interviews in early 2022. Investor respondents worked with at least one wealth management firm and had investable assets ranging from at least US$100,000 to more than US$5 million. Respondents for both surveys were from the following markets: China (mainland), China (Hong Kong SAR), India, Indonesia, Japan, Malaysia, Singapore and Thailand.

About Accenture
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Accenture’s Capital Markets industry group helps wealth and asset managers, investment banks and exchanges rethink their business models, manage risk, redefine workplace strategies and improve operational efficiency to prepare for the digital future. To learn more, visit

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